The Customer Service Advantage: 24 Ways Top Agents Go the Extra Mile

From first impressions to post-sale follow-ups, every interaction is an opportunity to deliver unforgettable service. When done right, these moments build trust, spark referrals, and create clients for life.1. Invest in assets that tell your story2. Make your website a service hub3. Share client wins on social4. Personalize everything5. Build a memorable onboarding experience6. Set clear expectations from the start7. Respond quickly — even when you don’t have an answer8. Offer education, not just advice9. Communicate proactively, not reactively10. Use video messages for updates11. Celebrate milestones12. Surprise and delight with small gestures13. Create a concierge-level referral network14. Be the calm in the chaos15. Show up on closing day16. Provide a custom move-in guide17. Create a ‘client for life’ strategy18. Host a client appreciation event19. Send a home anniversary message20. Leverage automation without losing the human touch21. Build systems for consistency22. Ask for feedback — then act on it23. Create a ‘client favorites’ file24. Share in their non-real-estate winsLuxury Presence can elevate your marketing strategy